Help Center

Most popular questions

• What is Mobile Recharge?
  Mobile Recharge is a service that allows you to send credit to any mobile phone in the world. It is fast, simple and reliable!
• Do you have a mobile recharge app?

  Yes! Download the free KeepCalling app for Android or iPhone to recharge mobiles worldwide in just a few taps. Use your phone's contacts, repeat previous top-ups with a single tap, pay securely, and enjoy regular bonuses and discounts. Save even more time while topping up on the go.

• How do I call?
  Once you have opened an account and purchased our calling services, you can make a call from:

  1. Your regular phone, through an Access Number
  2. Your smartphone, with our free KeepCalling mobile app
• How can I make long-distance calls through the KeepCalling app?
  Download for free our KeepCalling app from Google Play or App Store. To use the app, log in with the email and password registered on TalktoNepal.com. Then you can start calling using your phone Contacts. Remember, they need to be saved in international dialing format. The app also works with Bluetooth.
• What is a Mobile Recharge PIN, and how does it work?
  Some mobile operators require the recipient to enter a PIN to receive the recharge. The PIN is sent by SMS with simple instructions. If a PIN is required, you'll see this when selecting the mobile operator.
• What forms of payment do you accept?
  The payment can be made with any of these credit/debit cards: American Express, Diners, Discover, Japanese Credit Bank, Maestro, Mastercard, Visa, Visa Electron and, of course, with PayPal, Google Pay and Apple Pay.
• How can I check if my order has been processed?
  After placing your order, you can track its status by signing in to your account on our website or in the app. Once your order has been processed, you'll receive a confirmation email with your order details (invoice). You can also view your order history from your account at any time.
• What is an access number?
  An access number is the number you dial in order to access our service and use the Voice Credit available on your PIN. By dialing the access number you will not be charged for the international call by your provider. Whether a local or toll free, an access number is useful when you want to call and have no Internet connection.
  
  Please check the access number list before you buy Voice Credit.